Get back to your map
Start with the affected task. Keep the existing map or order while you investigate.
The map is still building or has failed
Open the map in My maps and read its actual status. A build in progress and a failed build are different. Use any recovery action shown for that map. Do not place a second order as a generic retry.
A download does not start
Return to the map and request a fresh download link. If the browser blocks the download, check its download notification. If the format is not shown, check that the build is ready and that the format is available for this delivery.
Sign-in is not completing
Finish sign-in in the browser window that opened. Check that you are using the same GeoAnvil account. If the session has expired, sign in again before continuing the task.
The Archicad panel or import is not working
Check the supported platform and Archicad versions on the plugin page. After installation, restart Archicad and check Add-On Manager if the panel is missing. For an incorrectly placed import, compare the project and map references before manually moving geometry.
My map or company is missing
Check the selected account and your current membership. A missing company or a permission message is not evidence that its maps have been deleted.
Still blocked?
Send the map reference, program/version, exact error and the action that triggered it to post@geoanvil.com. Do not send passwords, sign-in codes or payment details.